Privacy Policy

Effective Date: [14.01.2025]

At Pet House Varna, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://pethousevarna.com).

1. Data Controller

The data controller for this website is: Pet House Varna
Email: pethousevarna@gmail.com
Phone: +359883355477

2. Information We Collect

We may collect and process the following types of data:

Personal Information: Name, email address, phone number, and address when you contact us, register on our website, or place an order.
Technical Information: IP address, browser type, operating system, and usage data collected via cookies and analytics tools.
Transaction Data: Details of products purchased, payment method (we do not store payment card details).

3. How We Use Your Data

We use your data for the following purposes:

To process and deliver your orders.
To respond to inquiries and provide customer support.
To send updates, promotional offers, and newsletters (if you have opted in).
To analyze website traffic and improve our services.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

Consent: When you sign up for our newsletter or accept cookies.
Contractual Necessity: To fulfill your order or service request.
Legitimate Interests: For website analytics and fraud prevention.

5. Sharing Your Data

We may share your data with third parties only when necessary:

Service Providers: Payment processors, delivery companies, and email marketing platforms.
Legal Compliance: When required by law or for fraud prevention.

6. Your Data Protection Rights

As an EU citizen, you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request the deletion of your data under certain conditions.
Right to Restriction: Restrict the processing of your data.
Right to Data Portability: Transfer your data to another service provider.
Right to Object: Object to data processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time for processing based on your consent.

To exercise your rights, contact us at ddimitrova@pethousevarna.com.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Cookies

We use cookies to enhance your browsing experience and collect analytics. You can manage your cookie preferences via your browser settings or our cookie consent banner.

For more details, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to secure your data from unauthorized access, alteration, disclosure, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check this page regularly for updates.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

Email: ddimitrova@pethousevarna.com
Phone: +359883355477